A Digital-First, Self-Service Member Experience

By integrating Smartchoice Technology with PLEXIS WEBworks™, medical schemes in South Africa gain access to an intelligent, digital-first healthcare administration platform. This means:

Integrated Communication & Automated Notifications

PLEXIS WEBworks™, powered by Smartchoice Technology, all stakeholders—members, providers, brokers, and administrators—benefit from an intelligent, automated communication system that:

• Check options & savings status and understand their benefits instantly
• A better experience for members through self-service tools and instant access to healthcare information
• Update personal and dependent information
• Receive notifications on benefits, claims approvals, and policy updates



Enhanced Broker & Intermediary Support

Brokers and intermediaries are key stakeholders in the medical scheme ecosystem, ensuring that members select the right healthcare plans and receive the best possible service. With PLEXIS WEBworks™, powered by Smartchoice Technology, brokers can:

• Enhanced Broker & Intermediary Support: Access real-time scheme data to advise clients effectively
• Track claims in real-time and see payment statuses
• Submit membership applications electronically for faster processing
• Manage group memberships for corporate clients efficiently

With a dedicated broker portal, we help streamline commission tracking, membership enrollments, and policy updates, ensuring that brokers can deliver value to both members and medical schemes.